At The Ballard Pier, we value your privacy and are committed to protecting your personal information. Here's how we handle your data:

• We collect information necessary for visitor passes and excursions
• Your data is used solely for booking and improving our services
• We never share your information with third parties for marketing
• You can request to view or delete your data at any time

For full details, please contact our privacy officer at [email protected]

By using our services, you agree to the following key terms:

• Visitor passes are non-transferable and valid only for the specified date
• You must be 18 or older to purchase passes or book excursions
• We reserve the right to refuse service to anyone
• Photography is allowed, but commercial use requires permission

For complete terms, please visit our information desk at the pier.

We understand plans can change. Here's our policy on refunds and cancellations:

• Visitor passes are non-refundable once issued
• Excursions can be cancelled up to 48 hours before for a full refund
• Cancellations within 48 hours are eligible for a 50% refund
• No-shows are not eligible for refunds

For special circumstances, please contact our customer service team.

When visiting The Ballard Pier or using our website:

• Treat all staff and fellow visitors with respect
• Follow safety instructions at all times
• Do not litter or damage pier property
• Website content is for personal use only

Help us maintain a pleasant experience for everyone!